Recovery
Utilizing Calypso’s recovery services offers clients operational flexibility to respond to the ever-changing claims processing environment while having a partner focused on aggressively recovering overpayments. Our experienced recovery specialists strive to maintain and build strong, on-going relationships with providers, while optimizing financial results from the recovery process.
Calypso’s solution to recovering overpayments is to leverage our recovery management system, Compass, to maximize recovery, provide detailed overpayment analysis, and support member satisfaction and provider loyalty. Benefits of the Compass recovery process include:
- Automated refund request letters and account statements for providers and facilities
- Tracking and monitoring capabilities from overpayment identification through receipt
- Streamlined departmental collaboration through a centralized data repository
- Data from multiple vendors can be loaded for recovery and/or trending and root-cause analysis
- Customized tools for management reporting and analysis
Many payers do not track overpayment reasons in detail which results in future occurrences of those same errors. Through our recovery services, Calypso is able to collect the critical information needed to use towards the prevention of future overpayments.